ANSWER: 

First, there's some immediate trouble-shooting you can do. If you contact us, this is what we'll tell you, so if you want to save some time, try the steps below before you contact us.

TROUBLESHOOTING YOU CAN DO

Also, there's a lot more you can do on your end to troubleshoot the problem, and possibly get it working better.If you contact us, these steps are the first thing we will tell you to do, so you might as well try them first before contacting us.

To perform these trouble-shooting steps, have you:

1. Tried other issues on the MRH website or other versions (portrait instead of landscape)? Can you get anything to work better?
2. Tried a different browser? Browsers are free, so no reason to not always have a second one installed for debugging purposes like this.
3. Tried doing a hard reset/reboot on your device? Not only try a restart, but do a complete power recycle as well.
4. Tried a different device? Desktop computer and smartphone, for instance.
5. Also try these troubleshooting steps: help/problems-accessing-new-issue
   and try: help/download-stopped-working

WATCH OUT FOR MALWARE

Finally, make sure your system has not gotten infected with malware accidentally. We're pretty web savvy and we had an office computer (Windows 7) get badly infected with malware and web browser performance tanked, the computer would unexpectedly go to shopping sites when we clicked certain hyperlinks, etc.

We used the SpyHunter software package to scan our system and it found over a thousand little spyware leeches buried in our system that had slowly been building up for months. We purchased the full package ($20) and in about 30 minutes we had a squeaky clean, fast web browsing experience again.

STILL NO SATISFACTION?

Once you're tried all these steps and if nothing has helped, please contact us and give us the details listed below. From this information and the fact you've already tried the trouble-shooting steps above, we will have a good deal of information with which to diagnose and solve the problem.

When reporting a problem to us, we need to know:

1. What kind of device (PC, Mac, tablet model, phone model)
2. What system and version (Windows 7, Mac OS 10.7, Android 4.1.1, IOS 7.1, etc.)
3. What browser and version (Internet Explorer 10, Firefox 25, Chrome 31, Safari 6.04)
4. Describe the problem with more detail than "it doesn't work" or "it's slow". For example, say, "I click the start reading button and I just get a blank screen." or "I try to download the issue and it just spins, the issue never comes up."
5. Tell us what version of the magazine you are trying to access - standard edition, embedded edition, portrait, landscape - we could have a problem that's isolated to just one version.
6. Also tell us where you're located. Things may be slower in South Africa than in Denver Colorado, for example.