Short answer: Most who have video playback problems are using Internet Explorer version 6 or 7 with the Windows XP or Vista operating system. If this is the browser and operating system you are using, then read the long answer for a detailed explanation of what the problem is and how to fix it.

Also, check out these additional troubleshooting tips.

Long answer: If you are a Windows XP or Windows Vista user, then a "feature" Microsoft has recently added to IE6 and IE7 to make it "more secure" is preventing the video playback. We host our videos an a different server to increase bandwidth and make video playback more immediate. This is not an uncommon practice.

Unfortunately, Microsoft recently added "phishing attack" logic to their browsers that under certain special circumstances simply won't let foreign site content display. It is true that a common hacker trick is to take you to a site and then under the hood hit you with content from a completely different site unawares. So Microsoft sort of got it right.

Where Microsoft made their mistake is that their browser doesn't tell you this is the problem nor does it give you the option to allow the content to display anyway - the browser simply won't display the content and doesn't tell you why. Let's hope Microsoft eventually fixes this very unfriendly behavior, since there are legitimate reasons to host some content on a different site!

In the meantime, to fix the problem, you need add our video site http://vps880.inmotionhosting.com as a trusted site in IE. To do this, in your browser:

- Go to Tools > Internet Options ...
- Click the security tab
- Click on the Trusted sites icon
- Click the Sites... button
- Paste http://vps880.inmotionhosting.com into the top box, uncheck Require server verification  ... 
- Click the add button
- Click OK a couple times to back out of all the dialog boxes and apply the changes.

Try clicking on the video to play it. You should now get a question as to whether vps880.inmotionhosting.com is to be trusted - and if you click OK, the video should play back fine.