Answer: Make sure you have tried all the video playback options we offer. Here they are:

1. If you click in the picture, the video from our main host will play.
2. If you look below the picture and text, there's a link to our video on our mirror site. Click the mirror link to see if it plays any better.
3. If neither one of those options work, there's also a download link. Click it to download the video and try playing it locally to see if it will play any better. You will also need to have a player capable of playing the video back locally - Adobe Media Player works especially well for this. You can download Adobe Media Player here.
    

Before you report the problem to us, here are some more things to try:

1. Did you try a different browser? With the leading edge web material we're presenting, trying at least two browsers almost always solves the problem.
   We find Google Chrome works especially well with our web site and our media.
   Just type "Google Chrome" in the Google search box to get a download link.
2. One useful tip before reporting a problem to us is to power your computer completely down, let it sit for 5 minutes to allow components to cool, and then restart it to see if you have a thermal problem or a residual issue from something else you were running before you tried our site.
   Have you tried a cold reboot to see if that helped?

If none of the above seems to help and you need to report the problem to us, make sure you include the following details:

1. What kind of computer is it? Mac or PC?
2. What kind of operating system are you running? Mac OS X, Windows XP, Windows Vista, some flavor of Linux, ... ?
3. What kind of browser are you using? Internet Explorer? Firefox? Safari? Google Chrome? Or something else?
4. Are you dial-up or broadband?
5. What version of Flash Player are you using (you need the first number to be 9 or greater)?
   You can find out here ...
6. Describe the problem as specifically as possible. For instance, just saying the "video won't play" isn't specific enough. You need to tell us what "won't play" means. Did you click on the link and it hangs? Does nothing happen when you click on the link? Does the video start to come up and just play the audio with a black screen? Describe "won't play" in as much detail as possible.
    

By giving us the details, we can often recommend further courses of action that will solve your problem.