Reset password doesn't work. What am I doing wrong?

The most common reason password reset doesn't work is you have cookies turned off in your browser.

A cookie is a small piece of data that we place on your computer to personalize your experience whenever you visit our website. Without cookies turned on, our password reset will not work and our web site personalization features will not function.

Turning cookies on safely

Click your browser below and follow the instructions to turn on your browser cookies.

Click on your browser ...

Internet Explorer 7.0 or later

  1. In Internet Explorer, click Tools, and then click Internet Options.
  2. Click the Security tab.
  3. If the Internet zone security level is set to High or Custom, click Default level.
  4. In the Privacy tab, click Advanced
  5. Click Override automatic cookie handling.
  6. Under First-party Cookies and Third-party Cookies, select Accept.
  7. Click Always allow session cookies, and then click OK.
  8. Click OK to exit.

Firefox 3.0 or later

  1. In Firefox, click Tools, and then click Options.
  2. Click Privacy.
  3. In the History section drop-down menu, select Remember history.
  4. Click OK.

Chrome 5.0 or later

  1. In Chrome, from the Tools menu, click Options.
  2. Click the Under the Hood tab.
  3. In the Privacy section, click Content settings.
  4. Select Allow local data to be set, and then click Close.
  5. Click Close to exit.

Safari 4.0 or later

  1. From the Safari menu, click Preferences.
  2. Click Security.
  3. In the Accept Cookies section, do one of the following:
    • Select Always to allow all cookies all the time.
    • Select Only from sites I visit to allow cookies only from the sites you open.
  4. Close the dialog.

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