We always will make it right

Trouble for me, too.

I just tried to take advantage of the Save 60% promo and I got lost and frustrated in the payment (I wanted to use Paypal and it told me there was an error processing your request) so I entered a credit card number and I have no idea if my payment was processed or not. Lots of red fields with error messages. Discount code cannot be applied and stuff like that.

I thought I was paid up until August of 2021 and when I added another year on to my subscription it said "Next payment due in December 2021"

That's an awfully short year?

I just wanted to add another year to each Running Extra and TMTV.

I don't mind paying for your good product and I like to save a buck, too.

Regards, Ed

MRH: Check your email, we have extended your renew date to August 2022 and also issued your "free" MRH RE sub -- to do that we refunded your most recent MRH RE Renewal.

EDIT

YES!  Joe remedied the problem and a BIG Thank YOUto him. It was pretty frustrating and I thought I was doing something wrong.

Glad he sorted things out.

Happened to me too - but Joe made it right

Joe, you really need to plaster the "call us if you have problems" message all over the MRH family of websites, especially your account info, sign up, and renewal pages.

"Please call 1-800-920-6020 and will will sort this out for you, answer your questions, and help you any way we can until you feel satisfied we've solved the problem for you."

From the customer point of view, this type of error can be very upsetting, BUT, I can attest to the fact that Joe will do everything he can to make it right after these sort of things happen.

Thanks Joe!

Thanks

Thanks, Bill. We don't always catch everything, but we always want to make it right if you will just share your frustration with us.

In this case, it didn't help that for existing TMTV members, the BF sale email link will just throw errors (my mistake, I realized LATER). I'm sending a special email to TMTV members to hopefully clear this up -- and include a link that WORKS this time!

Hello everyone, I'd like to

Hello everyone, I'd like to share that Joe reached out to me not more than an hour after I emailed him. First class response and remedy. I'd like to publicly acknowledge this and say thank you to him and his remarkable efforts. I was frustrated with the payment process..but as he explained...not everything is the best - and we are all trying the best we can do, given the current situation. I explained to Joe myself that I too actually have not been in the best of states since the pandemic and therefore have been very disciplined about how I spend my money...

I can expect many of you understand this and no doubt are going through challenging times. I wish all of you the best. Be safe and Happy Thanksgiving and an advanced Blessed Christmas.

Gavin

Good...

Good to hear.  Now you should change the title of this thread to "Happy with MRH customer service".  

Randy

Customer service

Last night I tried to add a year of TMTV and RE subscription to my account, found it not working like Ed described. I then used the 'Contact Us' form on the TMTV website and in about an hour the new email blast for TMTV subscribers arrived with a properly working link and mea culpa.

Now I'll have to figure out how I can see that I actually have an additional year of TMTV and RE on my accounts, as of this morning the accounts still showed the old re-up dates... I'm guessing Joe and team has to manually work out those renewals on the backend? Either way, I'll wait a few days and check back, knowing they are currently busy with the finalization of the next MRH and RE releases at this time.

In the end, the payment system and subscription system could use a critical eye IMO, as it seems there is a decent amount of confusion introduced by the current state of the systems, not to mention manual care and feeding. But changes cost $$$ and time/effort, all in short supply right now which might prohibit that from happening soon.

Yaron, it's even worse than that now. Our TMTV site software today is now broken and when we deleted your old sub and tried to give you the new $29.99 sub, our admin panel refuses to allow us to do that. So for now, your TMTV account is bad broke and we're pleading with the programmers to look into it and fix it. What a time for our TMTV hosting to develop a major bug! Stay tuned, we tried ...

UPDATE: Okay, we did a work-around. We used a special one-time 100% coupon so we could impersonate you (our admin allows that for debugging purposes) and we "bought" the new membership for $0 and then updated your expiry date to July 2022. That worked, but it will show $0 for the purchase. Meanwhile, we're working with the programmers to get our admin panel fixed!

Oh my!

Joe, sorry to see things did break this bad. Just one more piece of stress you guys don't need during an awesome sale and the month end publication rush. I appreciate you going through the hoops to fix my TMTV account with the updated subscription and ending me an email on this too. May December bring you system stability and flawless improvements!

Same boat!

I sent a message through the website last night. My TMTV didn't get extended and my RE subscription (or just the recurring payment?) got canceled instead of extended. 

Joe, I'm sure you have a bunch of us in the queue to fix - more bumps on the road to better things. I have no doubt you'll get it straightened out for us. Just keep the great content coming and I'll be there with you.

Paul

MRH: Your TMTV renewal date has been extended and your MRH RE sub is extended one more year. On MRH RE, x+1 at the end of your name is how we denote you get an extra year "free" once the current year's subscription expires.

Seattle, WA