Ditto

They are a quality company and deserve all the support we can give them.

NCE

I have always had help from the NCE people on trouble shooting problems and getting stuff worked on (updates to software and equipment).

It's always good to see post

It's always good to see post like this. Thanks for sharing your experience with the rest of us. I agree with Rick, companies that give service like this do indeed deserve our support.

I Agree

I've been dealing with them for over 20 years and can't say enough good things about them and their support! Truly a class act.

Glad to hear of such good

Glad to hear of such good customer service. I have a wireless NCE system I have been waiting for years to use.

ditto again... and their competition is responsive, too

Just piling on ....

the positive comments about NCE's customer service. Very nice, helpful folks. I'm a long time user of their PowerPro system, along with various other items.

I bought their system from former MRH DCC editor Bruce Petrarca, when he started Litchfield Station. Bruce is another good guy.

They're even helpful to knuckleheads

I had a problem with my Power Pro system after installing it on my new layout (it worked fine on the previous layout three months prior). After several phone calls and emails troubleshooting the issue, it turned out to be completely a user error - and a stupid one at that.  They were patient through the whole process and when the problem was finally discovered, they remained pleasant (I can't comment on the probable off-phone office banter!).

Better than my Digitrax experience

Better than my experience with Digitrax. I'd been a loyal customer since their inception but I needed a simple rubber keypad membrane for a Zephyr Extra and was tersely told "Digitrax doesn't sell parts". When I complained on their E-mail list, I was shouted down and told they didn't need people working on electronics because of liability. Even though I'm quite an adept electronics technician, I could understand that but this membrane just lays in place on the PCB. I sold the Zephyr "as is" and will never ever buy Digitrax again. I would look at NCE or some of the other systems but I've decided to go the DIY route now anyway. Arduino's, Raspberry Pi's and the like make it simple.

I am glad to hear there are still companies out there that take care of their customers. Good job NCE.

Digitrax

Digitrax does not have an email list. It is a group of users on groups IO. Digitrax has nothing to do with it.

Good point

Good point, foaming-at-the-mouth users on their own group lists can be harsh sometimes -- and not do the manufacturer any favors when they shout some poor user with a question down.

Digitrax does have an official support site where you can submit a ticket. I suspect they won't belittle you like a fan group site might sometimes do.

I guess I wasn't clear

 I first went through the proper channels of the official support site "help desk" which is where I got the less than pleasing response from. It was after that when I posted my frustration to the group and also got a less than pleasing response. Bottom line, NCE did something nice to help a customer and Digitrax alienated a longtime and loyal customer to the point they lost me. A contrast in how to do business.

Digitrax repair

"Not ever having had to send

   Yeah, I've never had to have any of my Digitrax stuff repaired, it just keeps on ticking. My Zephry is one of the first ones made and the key pad is still fine so that one must have had a lot of use? ......DaveB 

Mice

I don't want to take the thread too far off track from NCE doing a fine thing for a customer and I've told the story here before. Basically, I live in a rural area on a wooded lot and field mice can sometimes be an issue. My pike had laid dormant for quite awhile and  apparently the little buggers decided to sharpen their teeth on three of the buttons. The actual switches surface mount to the PCB and the rubber membrane lays on top and goes through the panel to actuate them. All still worked but it just bugged me. I imagine it's a very cheap part and there's no soldering involved to replace it. They could have charged me a few bucks and thrown it in an envelope and sent it. Apparently NCE might do such a thing. It wasn't just being told no, it was the attitude and how I was told no. End of story.