That's the wrong URL

tested, on win7, firefox...

http://www.trainmasters.tv/  -- NO GO, redirects to HTTPS, ( https://www.trainmasters.tv/index.php ) with error "the certificate is only valid for trainmasters.tv"  (this redirect works fine on win 7, chrome)

http://www.trainmasterstv.com -- NO GO, Error 502, Bad Gateway

https://trainmasters.tv/ -- AOK.

Nice info Bill...

I decided to try your tests on my Win 10, Chrome (not sure of the rev no., I keep up to date.)

http://www.trainmasters.tv/  Works - it redirects to https://trainmasters.tv

http://www.trainmasterstv.com -- NO GO, Error 502, Bad Gateway  - same result

https://trainmasters.tv/ works as it is the true URL

Success-bad auto address

I think the problem is that IE was completing the address automatically to one of the bad addresses. It is like auto-correct in MS Word -- auto-correct comes up sometimes with imaginative "corrections". There must be a space alien somewhere in that MS software!    This is all fixed now. Thanks Joe and Bill for your help.

John

I get a certificate error

I get a certificate error whenever I go to https://www.trainmasters.tv in IE 11:

I continue to the website and it works fine, though...

Solution

go to https://trainmasters.tv/instead.  (no www)

That's cuz our certificate is not for http://www.

That error is because our security certificate is not for http://www.trainmasters.tv, it's for trainmasters.tv ... http://www.trainmasters.tv is supposed to autoforward to trainmasters.tv ... if it does not, then manually change it.

Yeah, that works.

Thanks.

I thought www had to be on everything. Obviously I was wrong.

Simple solution - don't use

Simple solution - don't use Internet Explorer.  For security you shouldn't be going near that or MS Edge. They are both considered insecure browsers.  Use ideally either Chrome or Firefox.  I even use Chrome on my Mac as I don't like Safari.

Mark P. - www is not really used much anymore - most sites can work without it. eg scaletrains.com is just that, not http://www.scaletrains.com (sounds better for their marketing anyway).

Its not the browser its the certificate

The problem is with the Subject name on the certificate not matching the page visited.  A Subject Alternative Name (SAN) certificate would fix the issue.  The SAN Certificate would allow both domain names to be present on the certificate.  Firefox does throw the same error as IE so its not a browser issue.

Andrew

Everything's always so simple ... NOT

Everything's always "so simple" isn't it? A SAN certificate that allows subdomains too is only six times the cost.

We'll have you get rid of the www in the URL by hand and we can keep the 5x and use it to fund a few more special video projects ... and remember, TMTV pays its guests and will help defer expenses getting there, too.

My host's SSL certificates

My host's SSL certificates cover both http://www. and without www as default - surely yours should do that as well?  Perhaps check with the provider to see if they can add both (hopefully at no extra cost)

I use Chrome at home - I

I use Chrome at home - I really dislike IE. But at work the default is IE (the company has a tremendously large intranet nearly all designed specifically for IE, so I generally have to use that.

Free SSL

Joe,

You could cover the www with a free certificate from Let's Encrypt.

https://letsencrypt.org/

Forced http://www.trainmasters.tv -> trainmasters.tv

there ya go...

That works perfectly.

Not so fast gentlemen!

I haven't been able to log into trainmasters.tv for a few weeks now, still can't. I figured it was just our internet provider, the second largest in Canada, but no.

Any other address I type in, or a bookmark that I have, it goes there immediately.

And I have been to trainmasters.tv in the past, a lot.

But after following all the info in this discussion, I still can't get to trainmasters.tv!

Can’t connect securely to this page

This might be because the site uses outdated or unsafe TLS security settings. If this keeps happening, try contacting the website’s owner.

And it doesn't work wit any browser!

What else should I be checking?

What kind of device and browser?

What kind of device and browser is this? What is the exact error message? Describe HOW you try to log in and what it does exactly (e.g. I click the SIGN UP

Also try the alternative login link under the MORE INFO menu. It is a non-popup login ... we have found some popup blockers prevent the popup login box from working properly.

If the alternative login link does not work either, then try these troubleshooting steps:

1. Try different browsers. Any change?

2. Power cycle your device. Try again. Any change?

3. Try a different device (try both a PC and a smartphone for example). Any change?

4. Try a smartphone or tablet using the 4G internet connection instead of your local wifi. Any change?

The idea with the troubleshooting steps is to change the mix until you find something that works. One of the things in this list should work and if they don't then your account on the TMTV site has been corrupted. It's rare, but it has happened before.

Hmmm,

1. It would not connect, to the log in page, with any browser. And that is just typed in, "trainmasters.tv" not using any links or clicks or website, other than google search. (i pasted the results of the last time out screen in original post.) The error messages varied from browser to browser, but basically they were indicating that no reply from server, for various reasons!

2. my PC, running fully updated win10, is restarted at least 2-3 times a week.

3. on my Android cell phone, it asks me to sign up! Could my subscription have expired?!! 

4. same as 3 above

OK,  I just logged into my account on the wifes MAC, no issues, I just logged into my account on my cell phone, no issues, but this is the error message when I tried typing in from my PC . . .

This page isn’t working

trainmasters.tv didn’t send any data.

No problem here

No problem here. Mac 10.10.5 Chrome 60.0.3112.113 (Official Build) (64-bit).

Dick

Drew ... what browser on your PC?

Drew, you didn't say what browser on your PC? Did you try more than one?

Okay, try these steps

Bookmarking...

I haven't had any issues yet, but, I'm bookmarking that just in case!

BTW... I am LOVING TMTV. I've seen almost everything on there, and love it!