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Subscription to Trainmasters TV TMTV support
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New member 12 posts Dispatcher New member 12 posts
Dispatcher

Hi, I am reluctant to post this query here but a lack of response to several emails leaves me little choice.  I accepted the recent Black Friday offer of annual joint membership of Running Extra and Trainmasters TV for a very generous fee.  The link was provided quickly for Running Extra for which I am grateful, but I have received no similar link to TM TV.  Would someone in authority please enquire about this for me?  I did update my MRH account which may have caused problems. 
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joef MRH Founder 17,434 posts
joef

Check your spam folder — we’re trying!

Trevor, we have repeatedly emailed you your TMTV login details more than once now. The first time we emailed your login details on Nov 28 as part of your order. We got your email asking about your TMTV login and we emailed your login credentials again on Nov 30. We find email sometimes totally sucks if you want the email to actually get there thanks to aggressive anti-spam filtering. We’re trying to reach you but they’re likely going to spam. Please look for emails from trainmasters.tv in your spam folder. Once you find them, please tell your email program THEY ARE NOT SPAM so it won’t send any more important TMTV communication from us to spam. We’re trying! We can’t post your login credentials here or everyone will have them.

Joe Fugate​
Publisher, Model Railroad Hobbyist magazine

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Dispatcher New member 12 posts
Dispatcher

Thanks, Joe.  I agree that

Thanks, Joe.  I agree that email often sucks.  Would you mind resending the TMTV link, please?  I will keep a lookout on the junk and trash folders.  
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cbaygull New member 8 posts
cbaygull

Not Seeing TMTV for Oct or November 2021

Hi-I’m trying to find newer TMTV episodes. Can find through September 2021, but nothing newer. Am I doing something wrong?  (Using and iPad). Thanks. 

J.Huntzinger
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David Husman dave1905 MRH Author 9,821 posts
David Husman dave1905

Backlog

Are you still in backlog mode on the TMTV subscriptions?

I also sent a 'service request" but haven't received any messages in my inbox or spam folder.

Dave Husman

Visit my website :  https://wnbranch.com/

Blog index:  Dave Husman Blog Index
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joef MRH Founder 17,434 posts
joef

Look in What's New

Quote:

Hi-I’m trying to find newer TMTV episodes. Can find through September 2021, but nothing newer. Am I doing something wrong? (Using and iPad). Thanks.

You look in the What's New category. Roughly once a week we publish a new video segment to What's New.

The monthly shows you reference are simply a convenience that collects all the released episodes into a playlist. The monthly shows have nothing new in them that's not already in What's New.

Sometimes because the monthly regurgitation playlist is just the same old stuff already published in What's New, we get a bit behind in posting the playlist. But because it's a playlist of what's posted for a month, it always comes *after* the month is over ... think of it as "what was posted in what's new for that month" and you will see it's nothing new.

We went ahead and updated the monthly playlists for Oct and Nov so they're up there now. But if you look, it's the same stuff that's been in what's new for weeks now.

Joe Fugate​
Publisher, Model Railroad Hobbyist magazine

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joef MRH Founder 17,434 posts
joef

@Dispatcher

Quote:

Thanks, Joe. I agree that email often sucks. Would you mind resending the TMTV link, please? I will keep a lookout on the junk and trash folders.

Okay, resent for the third time. Please reply to the email if you find it this time so we know we finally got through.

Joe Fugate​
Publisher, Model Railroad Hobbyist magazine

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joef MRH Founder 17,434 posts
joef

@dave1905

Quote:

Are you still in backlog mode on the TMTV subscriptions?

Yep, backed up, and no thanks to the fact the Dec issue is due in just about a week, so juggling that and Dec issue pasteup/editing/finalization.

You should now have an email from us about your renewal.

Joe Fugate​
Publisher, Model Railroad Hobbyist magazine

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kleaverjr Prolific poster 2,857 posts
kleaverjr

Joe if you could announce...

....when the entire backlog of requests for the TMTV extension deal is done, I would appreciate it.  I have not received any notice my account has been renewed.  

Ken L. 
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Dispatcher New member 12 posts
Dispatcher

My thanks to Joe Fugate.  The

My thanks to Joe Fugate.  The vagaries of the email system were successfully defeated!  Happy to have access to the wealth of knowledge in MRH's videos.
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