AR&M

I'm still getting their mailing list emails every few days. So the company hasn't gone dark. But no, I haven't ordered anything lately. 

Don Trettel

Call them

I had an order fall through the cracks a couple of years ago. A quick call cleared things up. They do answer the phone.

Guy

Calls

Hello Guy - I have called them several times this week, but calls are all going to voicemail. The mailbox is full, so no message can be left.

write, then call

IANALB, my understanding is that when you are charged for a purchase but goods aren't delivered, that falls into the category of "billing error" (rather than fraud), and therefore you have only 60 days to dispute the charge from the time that it appears on your monthly statement. (For debit cards with no monthly statement, I assume it's 60 days from when the money is taken from your account, but I'm not sure). 

Write them an email, if you can, and call your credit card company before 60 days are up unless you're willing to simply write off the amount of your purchase.

Have you tried messaging....

through their facebook page?  Maybe get some sort of response that way....Hate to see you waiting, we're all looking forward to the new work...

https://www.facebook.com/rrscenery

Peace, Bill

Thank you

Thanks everyone for the suggestions.  I tried calling again today, and this afternoon got a call back based on my number being seen in their caller ID.  Sounds like rain has continued to delay production there, but if we can catch a break from that, my order is currently second in line, with plans to "crush me", as I believe they put it, on Monday.   That means shipping on Oct 8 with arrival here likely around the 13th.

Can't wait!

That all sounds good, but

Today was supposedly the last day of Monsoon season,  but we are having more rain coming real soon.   In fact it is here now.

I didn't realize Arizona had

I didn't realize Arizona had such bad weather it would be a major delay factor for a company to ship stuff out.  I was just out there visiting my cousin Gary August at Meadview and it was hot and dry but I don't really know the weather patterns there.

I placed an order with them a

I placed an order with them a few week sago and it shows "being manufactured" on their website.   Not a huge issue for me personally since i dont need the ballast yet (I still have a few bags left from my last order).  Good to know the reason at least for their delays.

Glad it worked

I happened to talk to the owner when I called. It is fun to talk "rocks" with him

Guy

Subduction leads to orogeny.

my bachelors and masters degrees are in geology, it would be fun to talk rocks.  Even though I don't make a living at it anymore (IT pays the bills now), I always found geology to be fun and interesting.

Has anyone placed an order with Arizona Rock & Mineral recently?  Any feedback on actual response times?  I know their site warns about 21 day processing due to weather issues there, so I expected it to be slow.  However, we're a bit past that now and my calls are going to a voice mailbox that's full.

I'm not posting this to bash them at all.  Just looking for info to reset my expectations as necessary.  Having a company go silent after this long of a wait, when my card has already been charged, brings to mind an old Reagan-ism:  "Trust, but verify".

 

It's good stuff.  I've been using it for my mainline ballast and some secondary tracks.  It's very easy to work with, and since it's real rock it doesn't float when water or glue is applied, nor is it affected by static (which can displace ballast onto the ties and rails before gluing).

it is far and away the best ballast I have used.