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TrainMasters TV problem ***solved*** TMTV general discussion
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Regular poster 434 posts Danno164 Regular poster 434 posts
Danno164

is TMTV down?

Daniel
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Dave K skiloff Prolific poster 4,030 posts
Dave K skiloff

Nope

All up and running here.

Dave
Playing around in HO and N scale since 1976
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mgraham New member 18 posts
mgraham

Not so much here

I lost mine on tue late or Wed AM early.  Still down this PM. Strange.

Mel

MelGraham
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Bill Brillinger Moderator 4,904 posts
Bill Brillinger

works for me.

No problems here.

Bill Brillinger

Modeling the BNML in HO Scale, Admin for the RailPro User Group, and owner of Precision Design Co.
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joef MRH Founder 17,439 posts
joef

Tell us WHERE

You need to tell us generally WHERE you are located for any down reports to be useful. The other thing we have seen happen is your modem/router gets corrupted and your firewall prevents a given IP from being reached. A power recyle of your modem/router usually solves the problem.

Joe Fugate​
Publisher, Model Railroad Hobbyist magazine

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2tracks Regular poster 320 posts
2tracks

Not Here......

Not Here, (Klamath Falls), the TrainMasters Tv home page displays, but hit the sign in button, the page changes to all black, the address header has the trainmasters.tv/sign_in, but nothing shows up.

Jerry

"The Only Consistency Is The Inconsistency"
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DaleMierzwik Frequent poster 910 posts
DaleMierzwik

Not working for me in

Not working for me in Colorado. go to sign in and get a black page, same as 2tracks (Jerry)

Dale
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joef MRH Founder 17,439 posts
joef

Okay, then let's see if we can find a common thread

Okay, let's see if we can find the common thread. Tell us this: 1. What kind of device (Windows PC, Mac, tablet brand, phone brand, Roku, or Apple TV). 2. If on a PC, what version of Windows? 10? 8? 7? or ?? 3. If not Roku or Apple TV, then what browser (Chrome, Firefox, MS Edge, Safari, ...) Let's see if there's a common thread between those who are having problems.

Joe Fugate​
Publisher, Model Railroad Hobbyist magazine

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Read my blog
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AERE New member 6 posts
AERE

My access has been down as

My access has been down as well when I use Internet Explorer, but not Microsoft Edge

As stated earlier, with Explorer, the Train Masters Tv home page displays, but hit the sign-in button, the page changes goes all black, the address header has the trainmasters.tv/sign_in, but a black screen.

In am running Windows 10, and am located in Central Ontario, Canada

 

Stephen
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Bill Brillinger Moderator 4,904 posts
Bill Brillinger

yep... TMTV is broken for Internet Explorer

It's true TMTV is broken for Internet Explorer 11.900.18362.0

It works in:

  • Firefox 77.0.1 (64-bit)
  • Chrome Version 83.0.4103.116 (Official Build) (64-bit)
  • and Edge Version 83.0.478.58 (Official build) (64-bit)

Back to you Joe...

Bill Brillinger

Modeling the BNML in HO Scale, Admin for the RailPro User Group, and owner of Precision Design Co.
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mgraham New member 18 posts
mgraham

Details

I am running on a PC with Windows 10. Use Edge. Have not tried the new version yet.

I just poured a cup of coffee, so will try  Chrome and or Firefox.

Mel

MelGraham
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mgraham New member 18 posts
mgraham

Opps; Location

Sorry should have drank some of that coffee first. My location is Eugene, OR.

Mel

MelGraham
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Ken Rice Super User 5,919 posts
Ken Rice

Up for me

Safari on iOS, location is eastern MA.

I will say that pretty much any version of IE, and the older versions of Edge are the source of a disproportionately high percentage of web developer headaches.  The older versions of Edge use a microsoft written engine.  The newer versions use the chromium engine (the open source version of the guts of Chrome).

So if you’re using Edge, reporting the version number of Edge to Joe might help him narrow down the problem more.

My blogspot blog: http://rices-rails.blogspot.com/
My MRH blog index
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jeffshultz MRH Staff 7,978 posts
jeffshultz

Not in Default Edge

I'm at work in Stayton, the version of Edge that I think came with Win10 gives you the homepage, but when I click on "Log in" it goes black.

Chrome works fine.

Downloading current version of Edge to see if there is a difference.

Okay, current version of Edge doesn't make a difference. Home displays, Join now displays, none of the options from Join Now display. Sign In does not display.

Catalog only shows the menu across the top. It looks at first glance if everything works on Blog.

FAQ works.

Seems like the fairly static pages work, but any that require coding to generate the page... no go.

I'm not seeing anything obvious in the settings to fix this.

Update: The new version may not have installed, so the above is probably from the default. Anyone know where to find the version number these days?

orange70.jpg
Jeff Shultz - MRH Technical Assistant
DCC Features Matrix/My blog index
Modeling a fictional GWI shortline combining three separate areas into one freelance-ish railroad.
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jeffshultz MRH Staff 7,978 posts
jeffshultz

New Edge

Everything works - it's just the old IE based one that doesn't work.

orange70.jpg
Jeff Shultz - MRH Technical Assistant
DCC Features Matrix/My blog index
Modeling a fictional GWI shortline combining three separate areas into one freelance-ish railroad.
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mgraham New member 18 posts
mgraham

New Edge

You were correct, Jeff.

I just down loaded the new edge, and after a couple of updates on my info, Trainmaster is working as it always has. Really good to see the sign-in page and have it not go black. 

Thanks for the suggestion.

Mel

MelGraham
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jeffshultz MRH Staff 7,978 posts
jeffshultz

Forced upgrade?

If I had any thought that Microsoft would stealthily force upgrades by disabling features in older versions of their software, I might think that this had happened here.

But certainly there are enough business (life?) critical applications written for IE that they couldn't have regression tested them all to make sure doing something like that wouldn't kill someone (or a business, or... based on past employment... the US Army Reserve Retention Management System...)

 

orange70.jpg
Jeff Shultz - MRH Technical Assistant
DCC Features Matrix/My blog index
Modeling a fictional GWI shortline combining three separate areas into one freelance-ish railroad.
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joef MRH Founder 17,439 posts
joef

Yep that’s it, old browsers — update, guys!

Okay the developers got back to me ... here’s their response.

Quote:

We have received some reports like yours in the last 48 hours, upon investigation, we were able to identify some issues with outdated web browsers that seem deprecated.

The solution is to update the web browser to the last version available. Clearing the web browser cache and deleting the cookies is recommended too.

Internet Explorer is NOT a browser you should be using with Uscreen / TMTV. It has too many outdated features to be a safe browser for Internet use regardless and should be abandoned ASAP.

If the issue persists, please provide us with the following information from each customer:

1- If you try on another web browser, does the issue persist?
2- If you try on another network/device, does the issue persist?
3- Please provide your IP address, it can be retrieved here: http://ip.me.uk/
/> 4- Please provide a screenshot of your current web browser version details

So in general, keep your browser updated. And get off IE ... Its best use is to download another browser to replace it!

Joe Fugate​
Publisher, Model Railroad Hobbyist magazine

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Read my blog
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mgraham New member 18 posts
mgraham

I think your thoughts are correct.

Jeff, 

Just my opinion, but I do not think they are above that in the least. Especially with the introduction of Win 10.

Regardless, thanks as I have held back on the new Edge to see what others thought. 

Mel

MelGraham
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mopac1 New member 12 posts
mopac1

The end of TMTV for me

Still using IE 11, so TMTV is now useless to me.  More money wasted with online access items.
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Ken Rice Super User 5,919 posts
Ken Rice

Get a different browser! End IE, not TMTV!

Get a new browser.  There’s nothing IE 11 can do that pretty much any of the newer browsers can’t do better.  Install Chrome ( https://www.google.com/chrome/), or firefox ( https://www.mozilla.org/en-US/firefox/), or even the new MS Edge browser.  They’re all free.  There’s no reason not to replace IE.

My blogspot blog: http://rices-rails.blogspot.com/
My MRH blog index
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joef MRH Founder 17,439 posts
joef

IE is dead

If an employee was found to still be using IE for work, that’s grounds for termination. IE is a dead browser that even Microsoft recommends you replace! https://www.techradar.com/news/microsoft-internet-explorer-dead-1995-to-2019-rip The best use for IE is to use it to download a better browser.

Joe Fugate​
Publisher, Model Railroad Hobbyist magazine

[siskiyouBtn]

Read my blog
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2tracks Regular poster 320 posts
2tracks

I did

I did, I downloaded the latest MS Edge. Man did that speed up the search functionality of the 'ol laptop. And TMTV? Working as intended! Thanks fella's.....

Jerry

"The Only Consistency Is The Inconsistency"
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JSullivan New member 6 posts
JSullivan

Down here for days

I use Windows Edge and it's down for me an has been. I can not sign in or join, either. My sub is up as of the 8th July. It's always worked in the past, no problem. 

I'll try Chrome and see if that helps, though I don't care for Chrome.

Also, my firewall is not blocking any of my regular sites so that's not it.

James
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JSullivan New member 6 posts
JSullivan

James again

I just tried Google Chrome and it works, and no problem with the firewall or I would have been alerted.

Apparently, the site no longer works on my particular brand of MS Edge. Bother!

I'm afraid the ball my be in your court, Joe, though I don't know what the answer might be as I've noted others using Edge and it working.

James
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