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Fox Valley HO GP60 shakedown issues Locos and rolling stock
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Super User 1,132 posts UglyK5 Super User 1,132 posts
UglyK5

Picked up a Fox Valley Models HO GP60 recently. Beautiful model but finding some electrical issues upon trials.

1. The rotary beacon (when it and all lights are turned off) glows dimly when throttle is applied.

2.  the front truck doesn't seem to pickup track power on its own when the rear is lifted off the track. The rear does pickup power when front is lifted off track. My understanding was that all wheels pickup. 

Are the above normal?  

Below is a pic of said unit though not presented for trouble shooting 

Thx for your help 

jeff

IMG_1456.JPG 
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“Think before you post, try to be positive, and you do not always have to give your opinion.....”
-Bessemer Bob
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Big Zeke -On30 Active Member 77 posts
Big Zeke -On30

The NS GP60 I had, had the

The NS GP60 I had, had the same problem it turned out to be a broken pick up wire on the offending truck.  It also had a tendency to derail going thru curved turnouts.  I no  longer have the Fox  Valley product.  Zeke 
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UglyK5 Super User 1,132 posts
UglyK5

Thanks Zeke

Thanks Zeke. I figured it might be a bad pick up connection but being as it's brand-new I didn't want to rip it apart. I contacted Fox Valley, so we'll get a chance to see how their customer service is now.  It's a shame as it's such a good looking loco. Will update...

jeff

 
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“Think before you post, try to be positive, and you do not always have to give your opinion.....”
-Bessemer Bob
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UglyK5 Super User 1,132 posts
UglyK5

Update Timeline

12 May 2017: called Fox Valley Models. No answer. Emailed FVM requesting RMA for defective product

19 May 2017: No response for 7 days so emailed again stating that I am sending the item to FVM for repair or replacement. item mailed USPS priority with insurance. 

22 May 2017: per USPS tracking item delivered to FVM PO box

Still no response... I remain hopeful 

jeff

 
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“Think before you post, try to be positive, and you do not always have to give your opinion.....”
-Bessemer Bob
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Michael SD90 Regular poster 164 posts
Michael SD90

Fox Valley

Normal issues with Fox Valley models.

 

Michael 

We don't stop playing because we grow old, we grow old because we stop playing.
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UglyK5 Super User 1,132 posts
UglyK5

Update

Just received a new replacement unit in the mail today. Never got an email response but I am satisfied that FVM stood behind their product and took care of the problem.  

Jeff

 
—————————————
“Think before you post, try to be positive, and you do not always have to give your opinion.....”
-Bessemer Bob
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engineer Frequent poster 711 posts
engineer

Broken connector wire

I also got a replacement GP60 due to a broken connector wire to one truck.

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Nelsonb111563 Moderator 2,265 posts
Nelsonb111563

Note to self

Don' buy Fox Valley products.  Sound's like nonexistent customer service!  Yes they replaced the model but made NO EFFORT to contact you in any way!  You sent it to them on a whim and a prayer hoping to get something back.  Good thing it worked out for you.  This time!

Nelson Beaudry,  Principle/CEO

Kennebec, Penobscot and Northern RR Co.
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UglyK5 Super User 1,132 posts
UglyK5

Faith

Norman you are quite correct I sent it back on blind faith and am lucky it worked out!

jeff

 
—————————————
“Think before you post, try to be positive, and you do not always have to give your opinion.....”
-Bessemer Bob
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Nelsonb111563 Moderator 2,265 posts
Nelsonb111563

The sad part is

Fox Valley Models is an MRH sponsor!   As we all know this forum sometimes is brutally honest so I hope that the powers to be at FVM reads this forum thread.  Good customer service is so much more than just replacing a defective part or complete model.  It starts with good customer COMMUNICATION!  Answer the phones, reply to the e-mails, call the customer back if messages have been left!  Do not EVER leave them in the dark!  

Nelson Beaudry,  Principle/CEO

Kennebec, Penobscot and Northern RR Co.
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CNW Chet Regular poster 133 posts
CNW Chet

Look like I'm not the only

Look like I'm not the only one
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