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Problem opening saved magazine MRH product support
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Prolific poster 3,335 posts Russ Bellinis Prolific poster 3,335 posts
Russ Bellinis

I saved all three issues of MRH to "My documents." I have read all three issues, but I just went back to issue #3 because I wanted to contact BLMA models.  I was able to find a link to them and contact them with an email, but on issue #3 I got the cover and opened the first page, and that worked fine.  When I tried to open any pages beyond the first page I got a white page with a pop up saying "A 3D data parsing error has occured."  If I try to go beyond page 2, I get the same white page with the same pop up.  Is there a problem with the magazine or is my Adobe reader corrupted?  Iread the magazine cover to cover when it first came out, but I like to save them for future reference.

 
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Russ Bellinis Prolific poster 3,335 posts
Russ Bellinis

Here is some more information

I just went back to try openning all three issues.  Issue #1 works perfectly.  Issue #2 will open page 1 & 2.  Page three shows the three links to Fast Tracks videos on the top of the page, but the rest of the page is blank with a pop up saying "insufficient data for an image."  The rest of the pages beyond page 3 are blank.  Issue # 3, will only open as far as page 2 before I get the message quoted above.  If I go to any of the pages beyond 2, each page is blank with the same pop up quoted above.
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joef MRH Founder 17,509 posts
joef

Sounds like something got corrupted

Sounds like something got corrupted. I'd start with a fresh magazine download - if that doesn't fix it then you need to download and re-install Adobe Reader.

Is this a Mac or a PC? What OS version? That can make a difference - we know on a Mac, for example, certain versions of Adobe Reader actually will throw errors like the one you mention. If Adobe Reader automatically updated on you, then then it could "go bad" on you.

Adobe Reader for the Mac tends to be more buggy than the PC version. That's one reason we aren't recommending the Embedded (was Premium) version of the magazine for Mac users. While it can be made to work, the support calls from Mac users are much greater because the Mac version of Adobe Reader has so many bugs.

Joe Fugate​
Publisher, Model Railroad Hobbyist magazine

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Russ Bellinis Prolific poster 3,335 posts
Russ Bellinis

I'm on a pc

using Mozilla Firefox up dated to whatever the latest edition is a week or so ago.  I also have Internet Explorer 7, and the trial edition of I.E.8, but I don't use I.E. very much.  My wife's business email at the hospital is only accessable through I. E., and I think I have run into some other situations where I.E. is the only browser that is supported by the site.  I'll try to reload, and perhaps reload both versions to see what works best and what the difference is.

Thanks Joe.
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Russ Bellinis Prolific poster 3,335 posts
Russ Bellinis

I deleted and downloaded

Issue #2 & #3, and it worked.   I also noticed why I keep Internet Explorer.  Firefox makes me jump through more "hoops" to do downloads than I.E. does.

Thanks Joe.
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